ChatVille Moderator Guidelines

Moderator FAQ

1. What is a moderator?

   A moderator is a volunteer who helps enforce the site rules.

2. What is the difference between a moderator account and regular account?

   A moderator account has a "k" and "b" button next to each user, allowing the moderator to kick and ban users who break the site rules. Moderators can be distinguished from regular users because they do not have an "X" button next to their nickname, as they cannot be blocked.

3. Who can become a moderator?

   Please see our Moderator Application for moderator eligibility requirements.

4. How can a moderator lose his/her mod powers?

   KICKING A REAL FEMALE USER BY MISTAKE OR FOR ANYTHING OTHER THAN WHAT IS DESCRIBED AS A RULE VIOLATION IN OUR MOD RULES. THIS MISTAKE WILL COST YOU YOUR MOD STATUS, GUARANTEED!!! Please read the rest of this page for the complete list.

5. Can moderators require users to do anything for them, including forcing them to answer questions in public or private chat?

   Absolutely not! This would be considered abuse of power. Moderators can warn users if a rule violation is observed, but mods cannot threaten to kick or ban someone if they refuse to answer their question or show something on webcam.

6. Can moderators kick users for disagreeing with them?

   Not unless the user is extremely rude.

7. Can moderators kick users for watching their webcam?

   No. If you have a problem with people watching your webcam, you should not become a moderator! Unlike regular users, moderators do not have the ability to block people from watching them without kicking the user from the chat.

8. Can moderators break any of the site rules themselves?

   Not under any circumstances.

9. Can moderators kick or ban other moderators?

   No, this is not technically possible.

10. Do moderators always have to act as a moderators when they are online?

    No. Moderators are not required to always perform moderator duties, and can act like regular users at any time if the choose to.

Moderator Guidelines

The section below lists each of the site rules with a guideline for enforcing that rule by a moderator directly under it. These guidelines should be followed by all moderators when enforcing each site rule, and deciding which user to kick or ban from the chat.

1. You must be at least 18 years of age to enter and use this website.

   Any user who looks underage without any reasonable doubt, kick/ban immediately without warning. If you have doubts, do not challenge the user by asking how old they are (since they will most likely not tell the truth), instead watch for how they behave and what they say in chat. Most often you will realize the user is underage just by how they talk to others. Also watch for their replies if others ask how old they are, and if they say under 18, kick or ban them immediately without warning. Another thing to look out for is users who also have their children visible on cam, in which case you should give them no more than one warning to move the child away from the camera. If they do not comply promptly, kick or ban them immediately without warning.

2. Do not play recorded videos or record other users.

   Never ask any user to "prove" they are not a video by typing in chat, waving, holding up two fingers, etc.. This is not allowed by moderators or anyone else under any circumstances, and should be considered harassment which is grounds for being kicked or banned. Just to clarify, if a user simply asks another user to wave, wink, jump, etc., it's OK, but if they ask the same thing with the words "prove, real, video, fake", it is not allowed. It is the mod's job to do the proper detective work to determine if a user is a video, and it is not the user's obligation to prove anything to anyone (they are there to have fun). To be kicked for being a video, it has to be clear that the video is recorded, such as watermarks of other sites (like: this video was uploaded to xvideos.com...) or if it is clear that it's a professionally recorded video of more than one person. If it's just a female by herself, then please do not ask her to prove anything or kick her unless the video replays in the exact same sequence or you are 100% sure without a reasonable doubt it's a recorded video. Mods should not give any warning in chat if they are 100% convinced a user is a video, and silently kick or ban the user. If any user ever mentions in chat that they are recording someone or it is proven that they have done so in the past, they should be kicked and banned.

3. Do not be obscene, rude, or ask users if the are real.

   As a rule of thumb, if you observe a user urinating, defecating, engaging in any type of beastiality (sexual acts with animals), engaging in hate or racist speech, showing extreme violence, showing children, or using illegal hard drugs while broadcasting, that user should be kicked or banned immediately without warning. For rude or obscene comments to other users, the mod should try to give at least 1 warning in chat before a kick or ban. If the rudeness or obscenity is so extreme that it is beyond being acceptable, then no advance warning is required before kick or ban. Asking other users to prove they are real, or accusing them of being fake or a video should be considered the same as being rude with exactly the same consequences.

4. Do not post spam, similar messages, or extra letters.

   Spam is considered promoting other websites or posting any type of advertising for third parties. Similar messages should be considered posting the same or similar comment more than twice. Posting the same characters more than 10 times in a row is considered extra letters, which is spam. For example, a post such as "mmmmmmmmmmm..." should be considered spam. Users who spam the chat repeatedly should be kicked or banned immediately without warning.

5. Do not log in under the wrong gender if you are a male.

   This rule applies only to users who have their webcams turned on (i.e. the numbers 1, 2, 3, 4 appear next to their username). If you clearly see that a male user is logged in as a female, TS who does not look like a female, couple, or group, kick the user immediately without warning. You should always wait a few minutes before kicking couples or groups, as sometimes only one person will appear on cam and then their partner will appear a bit later (if after a few minutes you do not see the 2nd partner appear, kick that user immediately without warning). Male users logged in as TS who do not look like women or are not dressed like women should also be kicked immediately without warning. Just seeing an empty webcam without anyone in it is not a reason for kicking a user unless it's a couple or group, so please make sure you clearly see this rule violation first before kicking. Female users who are logged in as a male, couple, group or TS should be left alone, as this rule only applies to males. When kicking a user for logging in with the wrong gender, please leave the gender option blank unless they are a registered user, and you want to permanently change the gender in their profile (in which case you would mark their correct gender before kicking them).

6. Do not request or post personal information including phone numbers or email and IM addresses such as Skype.

   Asking for or giving their phone numbers, email, Facebook, Skype, MSN, Yahoo, or any other messenger is considered personal information. As a rule of thumb, mods need to give users asking for or posting personal information 3 warnings in chat before kicking them. If you see a user posting their Skype or email address in their profile, you should ask them to remove it immediately, and kick them if they do not. Posting links or references to other websites in profiles is OK as long as each link or reference appears only once.

Losing Your Moderator Status 

The following violations will get your mod status permanently revoked without notice:

1. DO NOT KICK A REAL FEMALE USER WITHOUT ANY VALID REASON. THIS MISTAKE WILL ALWAYS GET YOUR MOD STATUS REVOKED, GUARANTEED!!!

2. DO NOT KICK ANY USER UNTIL YOU PERSONALLY OBSERVE THEM VIOLATING A RULE. It is not enough for someone to complain about a user, you have to actually observe the violation yourself before kicking the user.

3. DO NOT KICK ANYONE FOR HAVING A DARK OR INACTIVE WEBCAM, EVEN IF THEY APPEAR TO BE SLEEPING. Users are not required to broadcast, so you are not allowed to kick users for not being active on their webcam.

4. DO NOT KICK A FEMALE USER FOR BEING LOGGED IN WITH THE WRONG GENDER SUCH AS COUPLE, TS, MALE OR GROUP. Some female users may want to remain anonymous, so they should be left alone.

5. DO NOT KICK A MALE USER FOR BEING LOGGED IN WITH THE WRONG GENDER UNLESS YOU ACTUALLY SEE THEM ON CAM. Just thinking they are male based on something you see on their cam is not enough, you have to actually see that they are male.

6. DO NOT KICK OR THREATEN TO KICK ANYONE FOR VIEWING YOUR CAM. Part of being a moderator is not being able to block users from watchin your cam, and using your mod powers to get someone to stop watching you is not allowed. If you have a problem with random users watching you, then you should not become a moderator.

7. DO NOT STALK OR USE YOUR MODERATOR POWERS FOR PERSONAL GAIN. Regular users are not able to block moderators from viewing their cams, so moderators have to be exra careful not to make them feel like they are being stalked. An example of stalking is following a user who has not broken any rules from room to room and watching their webcam after being asked to be left alone. An example of using your mod powers for personal gain is kicking a user for talking to someone you like, kicking a user for favoring someone else over you, or threatening to kick a user who hasn't broken any rules if they don't do what you ask.

8. DO NOT POST DEROGATORY COMMENTS ABOUT OTHER USERS. If you have a problem with any user after being kicked, please report it to support and under no circumstances take it upon yourself to post warnings or any negative information about this user in public chat.

9. DO NOT BE RUDE OR CONFRONTATIONAL TO OTHER MODERATORS. If another moderator is rude to you or does something you disagree with please report that user to support instead of being rude or confrontational in public chat.

10. DO NOT BREAK THE SITE RULES YOURSELF. Moderators are required to follow the same rules as everyone else.

We highly urge all moderators to enter the reason for each kick or ban in the comments box. If we receive a complaint from a user who claims to have been unjustly kicked or banned, and no comments were entered, we will assume the kick or ban was without a valid reason and act accordingly.

Site management reviews all kick and ban logs in detail daily, so kicking/banning users for anything other than what is specifically described in the above Moderator Guidelines or kicking users (especially female) without a valid reason will result in the immediate and permanent revocation of your mod powers without notice. Please also note that moderators are required to follow all the site rules just like regular users.

How To Become A ChatVille Moderator 

We are always looking for help to keep the site fun for everyone! A moderator account is the same as a registered account, except it can not be blocked by other users, and it has powers to kick or ban users from the chat. Moderators are not able to kick or ban other moderators, as all moderators are equal. If you are considering becoming a moderator, the first step is to read and learn the Moderator Guidelines above. Once you know the guidelines, click here to submit your application.

Contact Us

1. Click here to contact us with questions, abuse issues, or to report a problem with a moderator.

* We reserve the right to revoke moderator status from any user at any time without notice at the discretion of site management.